DENTAL PROFESSIONALS OFFICE POLICIES

Interviewing
Dress for women should be a suit, skirt and blouse or a tailored dress or pants; for men, dress pants with a shirt and tie or sport shirt. Jeans, tennis shoes and other casual attire are not acceptable. Be early and never fail an appointment without prior notice (preferably 24 hours).

On-the-job
Appearance: We expect neat, clean and good personal grooming of your nails, hair, teeth and body. We prefer no nail polish, gum chewing and no smoking in the office. If you do smoke, make sure the smoke odor cannot be detected on your hair or body.

Dress - (Women and Men)
Clinical: Long sleeved, knee length, lab gown is required by state law. We ask you to take your own gown in case the office does not have extras for temporary help. The clothing you arrive to work in should be comfortable yet professional looking. Avoid casual, trendy fashions in shocking colors. Please wear clean, comfortable shoes with socks or nylons. No sandals, thongs or dirty, worn tennis shoes. Lab gowns must be washed every day and law requires that they be washed separately from other garments. Ask the office if they have disposable lab gowns. This would be the garment of choice to wear while on temporary assignments.
Business Office: Dress suitable for interviewing (see above).

Arrival
We expect you to arrive 15 minutes earlier than your start time. This 15 minutes will be unpaid time for you to meet staff and get acquainted with the office. You are paid for all the time you work even if it includes your lunchtime and beyond the end of your scheduled shift. Tardiness is not acceptable.

Job Description
Each office will dictate what they want you to do. During slow periods you are expected to engage in any legal tasks you are asked to perform. Tell the employer what you are capable of doing and that you will do things your customary way unless he/she informs you differently and shows you how they want it done. NO PERSONAL WORK TASKS ARE ACCEPTABLE.

Telephone
Remember, you are judged more strictly than the regular staff. Use of the telephone should be very limited.

Safety on the Job
ALWAYS TAKE YOUR OWN SAFETY GLASSES. All offices must provide masks and gloves. For employee safety, all offices are required by law to label their chemical products and have a manual available with the manufacturers MSDS (Material Safety Data Sheets) on file for every product they use. Please read "A Guide to WISHA", which can be obtained by calling the Department of Labor & Industry (Mike Lynch 360-902-5452).

Instruments
PERSONAL AND SPECIALTY ITEMS that will help you perform your job better may be taken to the job site; however, make sure they have your name on them.

Voluntary on-call Availability for Temporary Employees
Being "on-call" means that you chose the days you want to work each month and make a commitment to be available. The majority of the time you will be scheduled before that date. Hygiene jobs usually come in advance. Assisting jobs are shorter notice and will often be assigned the morning of the job. Being close to your phone until about 11:00 am will be helpful. If you are unable to do this, please let us know.

Remember, being "on-call" is a commitment to work. Short-notice cancellations (less than 2 weeks) of assignments are hard on everyone. Please be courteous and give us as much advance notice as possible if you are no longer available. Please let us know if you are listed with multiple agencies.

We have a 24-hour voice mail service. Calls made after hours that require changes to the next working day can be sent URGENT. This will activate the director's pager between 7 am and 10 pm. Office hours are 6:30 am - 6 pm., Monday - Friday.

Cancellation Policy
When you have accepted an assignment, our office confirms with the client that you will arrive 15 minutes ahead of the scheduled time. However, if you find that an emergency situation prevents you from keeping that commitment, you must give us no less than a two-hour notice, 24 hours is preferred. A last minute cancellation may mean not having anyone to replace you, which may anger the client to the point of losing their business. The only reasons acceptable for such short notice would be:
1. Sickness 2. No transportation 3. Family problems

Canceling because your regular employer or a friend asked you to work extra for them at the last minute is not acceptable. They must be aware that you have made a commitment to someone else and it would not be ethical for you to favor them in such a situation. The same applies if you are a tryout for a permanent job. Never call the client to cancel an assignment. You must always call Dental Professionals if you need to cancel your assignment. We expect you to keep you commitment to us. A tryout day is no different than being a temporary; that office is depending on you.

We strongly recommend that you keep any commitments for tryout positions and then make your job selection after you have worked in the office. It will help you select the right job.

Six Month Agreement
You must inform our office if the client asks you to work, either temporarily or permanently, more days within 6 months of the last day you worked there. A new work order number will be given to you. If you do not inform Dental Professionals of your assignments, you might not get paid.

Timesheets
It is your responsibility to mail in the white and yellow copy of all your time sheets at the end of each week. Even if the client employer pays you directly, Dental Professionals will not get paid until you send us your time sheets. You must fill out a different time sheet for each client that you work for. You will be given a different work order number for each assignment. Always completely fill out your timesheet. It is imperative that you get your time sheets signed by the employer or an agent. An unsigned time sheet takes much longer to process and could delay your paycheck up to two weeks. Please make sure your time sheets are legible.

Reasons for Automatic Termination of Temporary Employees
1. Dishonesty of any kind.
2. Theft of any kind.
3. Working under the influence of alcohol or drugs dangerous to your perception or judgment.
4. Insubordination.
5. Gross misconduct.
6. Unsatisfactory personal hygiene.
7. More than one complaint from a client.
8. Accepting an assignment and failing to go to work.
9. Actions not stated within specific job description.
10. Continual tardiness.
11. Continual personality conflicts or complaints from other employees.
12. Release of confidential information to anyone.
13. Continual violation of dress code.
14. Accepting ANYTHING from a patient or family. This includes gifts, jewelry, valuables, or property of any kind.
15. Diverting any existing business of ours to a competitor.
16. Recruiting employees from other agencies or facilities.
17. Patient abuse.
18. Experience and skill level did not meet our standards.